FAQs

We understand there are many scams out there and one has to be careful. Sometimes our properties are fraudulently listed by scammers posing as the landlord. Some good tips to follow:

1. Watch out for suspicious activity: Unusually low rents, no formal application process, agent cannot provide property access or keys, pressure to move forward quickly, cash-only requests, and verbal non-written contracts are all red flags. Professional housing providers price at market, provide property access, and do everything in writing.
2. Avoid upfront payments: Never send money before signing a holding deposit, a lease, or confirming the property's legitimacy. Be extra cautious with cash — scammers often disappear after receiving funds.
3. Use reputable platforms: Well-known agents and property managers have verifiable offices and use professional platforms such as MLS, Buildium, Appfolio, and Tenant Turner.
4. Tour the property: Make sure the source you're using can get you inside the property. If using a self-guided tour platform like Tenant Turner or Rently, use the contact info provided on that site.
5. Cross-check information: Use online tools to verify property details, management, and ownership. Confirm phone numbers and emails match and that the office address is real.

We are only based in Southern California. All our phone numbers are (951) or (909) area codes. Be suspicious of any out-of-area numbers. See the General section below to contact us directly.

We update our listings on a regular basis. Once a property is leased it is removed from our site and from the Tenant Turner showing coordinator. Barring any technical glitches, if a property is still listed we are still accepting applications.

You can find the rent amount, security deposit required, and available move-in date on each property's listing description. Visit our website and navigate to the Rentals page to see available properties. Each summary shows the rent and availability. Clicking on a listing and viewing Lease Terms will show the security deposit amount.

No.

Visit our website and navigate to the Apply Now section and follow the instructions to complete the online application. We encourage all applicants to read this full FAQ page, review the Qualifications page, and either view the property or drive the neighborhood prior to applying.

It depends on whether that site provides us with all required verified information — including credit reports and background checks. Sites like Zillow typically do, but you can confirm by contacting us.

If other people in your party have not yet applied, we recommend they apply directly with us to prevent delays or the need to reapply if information from the external site was not satisfactory.

Commonly required documents include proof of income, a photo ID, rental history, and references. Specific requirements may vary. Visit the App Checklist section on our website or Download the Checklist — the itemized list will guide you through everything needed.

Yes. We do not discriminate based on the type or source of income when it comes from a bona fide government program. However, certain programs may require specific property conditions or limit the rent amount that can be charged. The Housing Provider may choose to only make repairs or adjustments legally required by the program. Please check with your program to confirm the property and rent meet the program guidelines.

Yes, there is an application fee to cover the cost of processing. Amounts vary based on the web portal used to apply. Specific fee details can be found on the application form.

Processing time depends on how quickly the Application Checklist items are provided. Once we have a fully completed application, it typically takes 3–7 business days to receive all screening reports and third-party verifications. We review completed applications promptly in the order received.

Delays commonly arise from unresponsive current/previous landlords or employers. Applicants may be offered a 5-day holding deposit if the majority of documentation has been received and approved.

Submitting an online application is only the start of the process. An application is fully complete once all of the following are in place:

• All applicants have completely filled out and submitted the online application
• All required documentation and authorization forms have been provided
• All credit and background reports have been received by us
• Any requested letters of explanation have been provided
• Landlord(s) and employer(s) have returned their respective verification forms

There may be additional requirements for final approval, such as viewing the property and reviewing the lease. Download the checklist for further reference.

All adults — regardless of income, job status, credit, or disabilities — who will be occupying the property must submit an application. Anyone 18 and over requires a fully completed application. We will need the names and number of minors, but no application is required for them.

We consider multiple factors including rental history, credit score, income verification, and references. Each application is thoroughly reviewed to ensure a fair and transparent process. Visit the Qualifications section on our website to see our general criteria.

Visit our Qualifications page to see our standard credit requirements. Some exceptions may be made after a detailed review when a letter of explanation is provided explaining:

• Why the credit issues occurred
• What adjustments have been made since
• Why this does not reflect your ability to pay rent

Any exception is made on a case-by-case basis and may require an increased security deposit or other commitments from the applicant.

Yes — we encourage you to schedule a viewing before applying. Only a short prescreening is required for access. All applicants must physically view the property prior to their application being approved. We use a self-guided, technology-based showing coordinator system. Visit the Schedule Showings page to arrange a tour.

For more information on self-guided showings:

• Tenant Turner self-access viewings article
• Tenant Turner self-access viewings video
• Allowing your mobile browser to use location services

There may be additional instructions for specific properties. Once scheduling is complete, simply follow the text prompt instructions for a smooth process.

Some of our listings have Supra lockboxes installed — details are available on MLS. Otherwise, you can use a similar procedure with the onsite Sentri lockbox. See the following for more information:

• Tenant Turner self-guide for agent showings

Most properties allow certain types of pets with additional pet fees (one-time and monthly). Medical vaccination records are required, and not all breeds are accepted. All pets must be approved by our insurer and verified through our third-party vendor. No more than two (2) pets total are allowed. Check the property listing or contact our office for specific pet policies.

All properties have some form of ventilation (fans, swamp cooler, mini-splits, or central air), but not all properties have central air conditioning. All properties have some form of heating — wall, central, or mini-split. Check the property listing details or photos for specifics.

All rentals include a gas or electric stove/range. Most also have a dishwasher and microwave if the kitchen is built to accommodate it. Refrigerators are included unless you choose to bring your own.. Check the property listing details or photos for specifics.

Generally, no utilities are included. You must be able to start services in your name, including electrical, gas, water, sewer, and trash. However, certain properties (such as condos) may include some services like water, sewer, and trash in the lease. Check the property listing details for specifics.

Lease terms vary by property. Common options include a 10-month initial lease and 12-month renewal leases. Please check the property listing or inquire for details.

Rent is always due on the 1st and late after the 5th of the month. Payments are made online through our resident portal. Visit our website and navigate to Account Login to access your account. For specific details, please review your lease documents.

Lease renewal policies vary. Our leasing team will provide details closer to the end of your lease term.

Please report maintenance issues through our online maintenance request system, available via Account Login on our website. For urgent matters, text the property management team to reference the new request you submitted. For emergencies, contact your local police or fire department first when appropriate.

Once logged in, you can either:

• From the Home dashboard, scroll down to Open Requests and click Create Request, or
• From the left-hand menu, select Requests ? Create Request

Then:

1. Select Maintenance Request for issues like leaky faucets, cracked windows, etc.
2. Fill in the category, subject line, description, and attach photos (always recommended).
3. Click Submit Request.

You may text to explain your issue, but you must also submit a request through the portal for it to be addressed properly.

You can request maintenance for any serious health or safety issue, including:

• Malfunctioning plumbing or electrical
• Heating and/or air conditioning issues
• Ventilation problems
• Structural issues

The following are tenant responsibilities and are not serviced by us:

• Replacing light bulbs
• Cleaning windows
• Dusting and removing cobwebs
• Routine landscaping (watering, mowing, weeding, etc.)
• Most pest control

Please review your Lease Agreement to see what is covered before submitting a request.

You can contact our property management team by text, email, or through the resident portal on our website. Visit the Contact Us section for details.

If you have additional questions or need further clarification, feel free to reach out to our office. We look forward to assisting you in finding and maintaining your home!

In today's world there are many ways to communicate — company emails, work phones, cell phones, and chats on various platforms. Several platforms also assign custom tracking numbers. Here are our rules of thumb:

1. New applicants: Continue to communicate through the same channel or platform where you submitted your application. If an agent redirects you to another channel, follow their lead.
2. Existing tenants: Always use your Buildium portal access to submit requests or use your Buildium text line as much as possible.

Our main portal is www.nulevelmgmt.com (powered by Buildium). Company emails may come from: @nulevel.net, @nulevelmgmt.com, or @nulevelmanagement.com.